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Customer Care

RETURN POLICY

Lagoon Linens is committed to courteous service and customer satisfaction.

In order to meet the needs of our on-line customers we offer a refund on all regularly stocked merchandise. Please note that there will be a 15% restocking charge on all returned merchandise. If you are uncertain about a pattern or style, we recommend you purchase a sham, wash cloth, or napkin as a sample to ensure your full satisfaction prior to making your final purchase.

All returns must be accompanied with an RA #. Please call 1-877-524-6665 to obtain this number.

Merchandise must be returned within 14 days of receipt and accompanied by a copy of your sales receipt. Please return items in new and unused condition, as we cannot accept a return of any item with any indication that it has been used. If the product is opened, please repackage as originally shipped ; including all tags and product inserts. Lagoon Linens reserves the right to inspect and return items to you that are not acceptable for return. All items properly returned under this policy are eligible for a refund of the purchase price less the restocking charge.
There will be no returns or refunds on custom orders.

Send all returns to:

Lagoon linens
481 Central Ave
Cedarhurst, NY 11516
Attention : Internet Sales

PRICE MATCH GUARANTEE

If you find a lower price anywhere else on a new, identical item, just let us know where the lower price item is. We will be happy to match the price. Please note that we will only match prices with reputable and established vendors.

STORE HOURS FOR CUSTOMER SERVICE

Monday thru Friday -- 10:00 - 6:00 EST
Sunday -- 12:00 - 4:00EST
Closed Saturday

PRICING

We make every effort to ensure that the prices of individual items on this web site are correct. However, should there be an error in pricing on our web site, we reserve the right to notify the customer of the correct price and give the customer the option to purchase the item at the correct price. Items on web pages that are "cached" by our customer in their computer or in the web server of their Internet Service Provider (ISP), that have obsolete sale prices or prices that have changed, will not be honored. Please refresh web pages to ensure that you have an up-to-date copy of the web page, including current pricing.

ORDERS

After you place an order with our secure server, you will receive an automatic E-mail message confirming receipt of your order and a confirmation number for follow-up. Items that are currently in stock in the store will be delivered to addresses in the continental USA in 3 to 10 business days depending on the location. Items that are in stock by our suppliers but not in our store will usually be shipped in 10-14 days. Expedited shipping is available at extra cost; please indicate "Expedited Shipping" in the "Special Instructions" section of the shopping cart. Special order items are often manufactured per order and will require additional time to ship. If you need or desire shipment by a specific date, please call our toll-free number 1 (877) 524-6665 to allow us time to stock and determine shipping options. Special order items will require a partial payment before they are ordered.

BACK ORDERS

We specialize in the finest linens and gifts. Occasionally they are not available without delay. If your order, or a portion of it, is backordered, we will inform you promptly so that you may decide to hold your order until all items are available, or cancel your order. You will not be charged for any stocked items until they are shipped.




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Customer Care